FAQ

It depends on the item:

• US warehouse items: 3–7 business days
• International warehouse items: 8–15 business days

Each product page tells you which warehouse it ships from, so you'll know before you buy. Every order gets a tracking number emailed to you once it ships.

Orders over $50: Free US shipping.
Orders under $50: Flat rate $5.95.

We keep it simple — no surprise fees at checkout.

Not yet — we're focused on getting US shipping right first. If you have a US shipping address (friend, family, or forwarding service), we're happy to ship there.

You'll get a shipping confirmation email with a tracking link as soon as your order ships. You can also check your order status anytime at your account page.

If you checked out as a guest, reply to your order confirmation email and we'll send your tracking info.

First, check with neighbors, your building's mail room, or any alternate delivery spots. Some carriers mark packages as "delivered" a day before actual drop-off.

If you still can't find it after 48 hours, email us at support@canyoncache.com with your order number and we'll open an investigation with the carrier.

You can return any unused item in its original packaging within 30 days of delivery. Here's the process:

1. Email support@canyoncache.com with your order number and what you'd like to return.
2. We'll send you a return shipping address.
3. Ship the item back (you cover return shipping — USPS is usually cheapest).
4. Once we receive it, your refund processes within 5–7 business days.

Sale items are eligible for store credit, not cash refunds.

We're sorry — that's not the experience we want. Email support@canyoncache.com with:

• Your order number
• A photo of the damage
• A photo of the packaging

We'll send a replacement or full refund — and you won't need to ship the damaged item back.

That's on us. Email support@canyoncache.com with a photo of what you received. We'll get the right item shipped to you and you won't need to return the wrong one.

Once we receive your return, refunds are processed within 5–7 business days. It may take an additional 1–3 business days for your bank to show the credit, depending on your payment method.

Before it ships: Yes — email support@canyoncache.com with your order number and we'll cancel it and issue a full refund.

After it ships: We can't cancel orders in transit, but you can return it once it arrives (standard return policy applies).

If it hasn't shipped yet, email us quickly at support@canyoncache.com and we'll do our best. Once it's shipped, changes aren't possible — but you can return and reorder.

Not yet, but it's on the list. Sign up for our email list and you'll hear about it when we do.

If you can add it to your cart, it's in stock. Some products may be temporarily unavailable while we switch suppliers — those pages will say so. You can email us to be notified when something comes back.

We source from vetted US and international warehouses. Some items ship from US facilities (3–7 day delivery), others from international warehouses (8–15 days). Every product page tells you which, so there are no surprises.

We follow strict sourcing rules: no knockoffs, no safety-critical gear we can't vouch for, and honest pricing (we don't mark up a $2 item to $40).

We don't have a formal wholesale program yet, but we're open to it for the right fit. Email support@canyoncache.com with what you're looking for, quantities, and the use case, and we'll see what we can do.

Some are, and we're upfront about it. We use AI tools to create product visuals and video ads. Any AI-generated content is disclosed. As we grow, we'll mix in real product photography and user-submitted content alongside the AI stuff.

Nope — you can check out as a guest. Creating an account just makes it easier to track orders and reorder later.

We accept all major credit cards (Visa, Mastercard, Amex, Discover), Shop Pay, Apple Pay, Google Pay, and PayPal — all through Shopify's secure checkout.

Yes. All payments are processed through Shopify Payments, which is PCI DSS compliant. We never see or store your full card number.

Email us at support@canyoncache.com. We aim to respond within 24 hours on business days.

You can also reach us through the contact form on our Contact page.

We're a small team, so we handle support during US business hours (Monday–Friday, roughly 9am–6pm Mountain Time). We'll get back to you within 24 hours.